UC Berkeley Year 2000 Information Departmental and Personal Computers: Find and Resolve Y2K Problems
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This page was last updated early during the year 2000 and some or all of its content may thus no longer be current or accurate.

Microsoft Office 97

A Y2K Computer Advisory Go message posted to the year2000-ucb Go mailing list on December 15, 1999.

Office 97 applications (Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 97) are NOT Year 2000 compliant UNLESS they have been updated first to Service Release 1 (SR-1) and then to Service Release 2 (SR-2). Here is a four step procedure to make sure these applications are Y2K compliant:

1. Close/exit all open Office 97 applications, including Outlook.

2. Find out whether Office 97 has been updated to SR-2:

a. Download Office 97 Version Checker Go from http://officeupdate.microsoft.com/Articles/sr2fact.htm (and note where you're saving it to).
(Download time is less than a minute by modem.)

b. Run Office 97 Version Checker from where you downloaded it to. That will tell you if you have only SR-1 installed (in which case you should go to step 4), or both SR-1 and SR-2 installed (in which case you're done), or neither (in which case you should continue with step 3).

3. If Office 97 has not been updated to either Service Release, first install SR-1.

a. Download SR-1 Go (and note where you're saving it to). SR-1 is found at: http://officeupdate.microsoft.com/Articles/sr1howtoget.htm
(This download will take about 30 minutes with a 56kbs modem.)

b. Run SR-1 [with some browsers, this may happen automatically]

c. Run Office 97 Version Checker to confirm that SR-1 installed correctly.

4. After Office 97 has been updated to SR-1, install SR-2.

a. Download SR-2 Go (and note where you're saving it to). SR-2 is found at: http://officeupdate.microsoft.com/Articles/sr2fact.htm
(This download will take more than an hour with a 56kbs modem.)

b. Run SR-2 [with some browsers, this may happen automatically]

c: Run Office 97 Version Checker to confirm that SR-2 installed correctly.

Congratulations! You're done.





References:

Microsoft's official Y2K disclosure on Office 97 Go http://www.microsoft.com/technet/year2k/product/user_view15127EN.htm.

The list of the Y2K fixes in Service Release 2 Go is at: http://support.microsoft.com/support/kb/articles/Q233/5/37.asp

Current as of: December 15, 1999

Feedback and questions regarding this Y2K Computer Advisory are welcomed, and should be sent to y2k-advisories-feedback@uclink.berkeley.edu.



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This site is provided by the campus Year 2000 Departmental Computers and Administrative Equipment Subcommittee at the University of California, Berkeley.

Copyright 1999 by the Regents of the University of California.
Disclaimer: The University assumes no liability if the information on this page is used for other than University purposes.